Finance visits becoming easier

  • Published
  • By 2nd Lt. Benjamin Aronson
  • 15th Wing Public Affairs

The 15th Comptroller Squadron is implementing a new virtual program to make Air Force finance matters easier.

The 15th Comptroller Squadron plans to debut the Comptroller Services Portal, an online inquiry and management system on August 17. 

“It’s going to give people peace of mind that they know their pay issues are being worked on,” said Tech. Sgt. Marissa Mendonza, 15th CPTS flight chief financial services operations. “It’s going to save customers time, and unlike in an email, they’ll be able to track its progress and get faster responses.”

The portal will help with many challenges customers currently face. The new online portal will be available 24 hours a day and will be able to safely handle personally identifiable information, something the current 15th CPTS email inbox cannot do.

“You as a customer are going to be able to go in and add a comment or ask a question and the technicians can respond,” said Tech. Sgt. Sean Graham, 15th CPTS accounting analysis supervisor. “It will be like posting to a discussion board.

The virtual process has the additional benefit of less physical contact, which is especially important during the COVID-19 pandemic.

The new platform will not only help its customers but also those who operate it as well.

“It will provide more metric-based analysis for the Air Force to see what inquiries are being submitted,” said Graham. “We’ll be able to track what’s submitted to an individual technician and how they handle it. Nothing in the system gets deleted, it’s a permanent record.”

The system will render the 15th CPTS email inbox obsolete, and cut down on walk-ins, but customers still can make in-person appointments. 

“It also gives leadership a better understanding of the level of customer service their techs are providing,” said Mendonza.

The goal of the new program is to make visits to the 15th CPTS more convenient and time-effective. 

To find out more about CSP or inquire about payment issues, contact 15th CPTS at 808-449-0893 and access CPS at 

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