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Financial services transferring to South Dakota

  • Published
  • By 1st Lt. Terrence Wilson
  • 15th Comptroller Squadron Flight Commander
HICKAM AIR FORCE BASE, Hawaii --  Hickam AFB has just migrated its 15th Comptroller Squadron Financial Services Office back-shop processing to the Air Force Financial Services Center at Ellsworth Air Force Base, S.D. 

The FSO here will continue to serve customers' financial service needs and will offer an ever-increasing suite of online services located on the AF Portal. 

Airmen are encouraged to make the AF Portal their first stop for financial services. At the Portal, customers can find answers to frequently asked questions and conduct transactions through the Defense Travel System, myPay, and LeaveWeb. 

The workload migration is part of the Air Force Financial Management changes that include consolidating the back-shop processing operations currently provided by 139 active-duty and Reserve locations worldwide into one operation at the Air Force Financial Services Center at Ellsworth AFB. The workload currently performed at each base is migrating to the AFFSC by each major command. Hickam AFB transferred on Feb. 27. 

The Financial Services Transformation Cut-over Team and AFFSC personnel are assisting each base in preparation to migrate workload to the new service center. The FST Cut-over Team visited all the bases in 2007 to brief the comptroller squadrons as well as wing and base leadership on the transformation initiative. The team also trained the comptroller squadron members on the processes and novel technology solutions they will use in the future. 

There are several ways customers can help support a smooth transition and prevent any delays in payment. Here are some basic rules when unable to file vouchers electronically: 

-Utilize existing automated systems such as DTS, myPay, and LeaveWeb for transactions 

-Remember to claim all reimbursable expenses and annotate proper modes of transportation 

-Have a complete set of orders and proper signatures when filing vouchers 

-Always Indicate the amount to be disbursed to the Government Travel Card 

-Unit Agency Program Coordinators are the first people to go to for GTC issues--not the AFFSC or local finance office 

-Write clearly and legibly so documents can be easily read 

-Conduct a self quality check before taking documents to the local finance office; the AFFSC rejects 10 to 15 percent of documents because of incorrect or missing basic information 

If for any reason a claim has not been paid within 10 days for a military pay document or travel voucher, the first stop should be the local finance office. The local finance office can place documents in a priority folder which will get it to the front of the queue. If a transaction has not been processed within 10 days, please do not wait to contact the financial services office. Early notification of a delay is the best measure to ensure a claim is being processed. 

Finance is focused on improving service to Airmen and is changing the way it conducts business in order to enhance the financial service options available to Airmen and their families. 

For financial customer service, call 449-0330.