Current as of August 1, 2020 at 9:20 p.m.

As the 15th Wing continues to follow guidance from the CDC, we are implementing some changes that align with social distancing. Stay engaged with your unit chain-of-command force specific details and actively communicate your questions and concerns.

JBPHH is currently at:



1. Medical

Due to current operational requirements and in an effort to protect our staff and patients we are modifying our appointment schedules in response to the current COVID 19 situation. All in-person appointments will be canceled until further notice. We are now able to offer our beneficiaries multiple ways to still receive care without leaving the comfort of your home and help decrease the spread of illness.

COVID-19 Screening/Test

Please be aware that you may see tents or mobile medical/dental units at the facility over the next few days. This is part of a coordinated effort to conduct screening of personnel entering our facilities for respiratory illness. We are NOT able to complete COVID-19 testing at the facility.

If you think you have COVID-19 symptoms or believe you’ve been exposed please call the Nurse Advice Line (NAL) to receive a virtual triage at 800-874-2273 option 1 then 2. You may experience a 1-2 hour wait time or get disconnected due to the high call volume. Calling ahead helps us direct you to the most appropriate care.

2-1-1 Call Center for Information on COVID-19

The Aloha United Way call center is open daily between 7 a.m. – 10 p.m. For information or questions about COVID-19:

· Call 2-1-1 from any location in the state

· Text 877-275-6569


Virtual Appointments can be scheduled to allow you the access needed to your provider by phone 1-888-MTF-APPT or 888-683-2778. Another convenient option is a secure message which allows you to reach out to your provider team and receive a message back.


If you feel your medical concern is urgent and requires a face-to-face appointment, please call 888-MTF-APPT or 888-683-2778 and ask to leave a telephone consultation (TCON) for your provider team. If you need immediate medical attention, please call 911 or go to the closest Emergency Room.

Urgent Care

Active duty family members and retirees can seek urgent care from TRICARE authorized urgent care centers without a referral. In light of the current facility restrictions, it is advised to call ahead to help us direct you to the most appropriate care, and take precautions to protect other members, patients, and employees.

Below is a list of possible available facilities but is not an all-inclusive listing please visit www.tricareonline.com http://www.tricareonline.com

1. BRAUN URGENT CARE - (808) 261-4411

2. ISLAND URGENT CARE - (808) 735-0007

3. CONCENTRA URGENT CARE - (808) 831-3000

4. Urgent Care Hawaii Kailua - 808.263.CARE (2273)

5. Urgent Care Hawaii Kapolei - 808.521.CARE (2273)

You may also contact MHS Nurse Advice Line at www.mhsnurseadviceline.com or by calling 1-800-TRICARE, Option 1. from the comfort of your home, 24/7 by phone, web chat, and video chat. Get evidence-based health care advice from a registered nurse. They can assist with finding an urgent care or emergency care facility in-network. You can receive recommendations for the most appropriate level of care. You may experience a 1-2 hour wait time or get disconnected due to the high call volume in response to COVID-19.


The national Centers for Disease Control and Prevention has recommended that all elective procedures be postponed. If you have an upcoming procedure, you can also call 888-673-2778 and leave a TCON with any questions. Once the ban is lifted, we will work together to reschedule your procedure.


At this point, the Over the Counter (OTC) program is on hold. To prevent paper contamination, with the exception of Schedule II items, we highly recommend your provider send prescriptions electronically through the DoDHickamephcy site or fax them to (808) 448-6740. Also, to reduce exposure and expedite service, call in all refills at (808) 448-6241 at least 24 hours before coming to the clinic. Finally, if medication renewals are needed, a phone message can be placed to the care team by calling 1- 888-683-2778 or utilizing the TOL refill option. You will receive a return call from the provider team with instructions regarding activating and picking up your prescription.


Our facility will be able to offer lab, radiology, and immunization care during normal business hours of 0730-1600. Please be sure your provider has placed an order prior to visiting the clinic in order to avoid delay in care.

Additional Information

As a reminder, the most important steps you can take to stay healthy and protect yourself and those around you are to wash or sanitize your hands often for at least 20 seconds each time; avoid touching your eyes, nose, and mouth; and coughing into a tissue or the crook of your elbow. You can protect yourself from COVID-19 infection the same way you protect against the common cold or seasonal flu.

With the situation changing rapidly, we encourage you to stay informed. You can find accurate, up-to-date information on coronavirus at www.tricare.mil/coronavirus or by visiting our state’s public health department website using one of the links below.

* https://www.who.int/emergencies/diseases/novel-coronavirus-2019<https://www.who.int/emergencies/diseases/novel-coronavirus-2019>

* https://www.cdc.gov/coronavirus/2019-ncov/index.html <https://www.cdc.gov/coronavirus/2019-ncov/index.html>

* https://health.hawaii.gov/

We ask for your patience during this transition and encourage our patients to regularly check the 15th Medical Group Facebook page for updates. Thank you for trusting us to be your partner in health. We take this responsibility with the utmost seriousness. In these unprecedented times, please know we are here for you and remain deeply committed to ensuring safe, high-quality care for you and your family.

2. Travel Restrictions

All travel will be based on both State/Regional and Installation conditions until further notice. At this time, only members with approved ETPs or who are exempted as outlined in attachments 1 & 2 are permitted to travel.

The Secretary of Defense issued updated travel restriction guidance, predicated on a ‘conditions-based, phased approach,’ that will remain in effect until further notice (see attachment 1). All uniformed personnel and their sponsored dependents will stop movement, both internationally and domestically, while this memorandum is in effect, including personal leave outside the local area, unless all conditions are met for both the State/Regional area and the Installation or exempted/waived as outlined in the attached guidance (see attachments 1 & 2).

The Secretary of Defense has outlined two overarching conditions for unrestricted travel to be authorized including: 1) state/regional criteria, and 2) installation-level criteria (outlined below).

State/Regional criteria:

1. Removal of shelter-in-place orders or other travel restrictions

2. 14-day downward trajectory of flu-like and COVID-19-like symptoms

3. 14-day downward trajectory of new COV I 0-19 cases or positive tests

Installation criteria:

1. Removal of local travel restrictions

2. Availability of essential services (e.g., schools, childcare, moving services)

3. Quality control/assurance capability for household goods packing and moving

4. Favorable Health Protection Conditions (below HPCON C)

a. Sufficient Medical Treatment Facility capacity

b. Testing capability and capacity in accordance with the Department's tiered priority framework to include sentinel surveillance and for at-risk healthcare workers

c. The capacity to quarantine and/or isolate individuals returning from high exposure locations

Once a State/Region meets the criteria described, then the Office of the USD will publish the change in status. Unrestricted travel is only authorized if permitted by the State/Regional as well as the Installation for both the gaining and losing locations.

Previously approved waivers and exemptions are still in effect. Waivers for travel will still be approved by the first GO/SES in the member’s chain of command.

We do not yet have situational awareness on how this will affect DEROS/RNLTDs or priorities as it will vary based on State/Regional and Installation conditions. We still do not have any details on how to execute this guidance. We do not know how approved locations will be relayed to us or how soon/frequently we will get the information.

**Additional guidance to execute the ‘conditions-based, phased approach’ is under development by AFPC and will be disseminated when available.**

All Coronavirus related guidance is posted here: https://mypers.af.mil/app/answers/detail/a_id/46624.

Points of Contact:

MPF- DSN: 449-8624

AFPC Total Force Center- Comm: 1-800-525-0102 / DSN: 665-0102 (24/7)

3. Force Support

The new appointment scheduler is now active. Visit https://idco.dmdc.osd.mil/idco/#/ to schedule an appointment​. Be advised the new website does not list our site when you conduct a normal search; customers will need to enter our zip code of 96818 in order to find us. We are listed as:


Hickam Joint Base Pearl Harbor
647th FSS / MPF Hangar 2, 1st Floor
JBPHH, HI 96853
(808) 449-0846

ID offices are now APPOINTMENT ONLY for emergent services including Initial CAC issuance, AD/RET Dependent Enrollment, Lost/stolen CAC or ID cards, CAC’s expiring within 30 days, and ID Cards expiring within 30 days. All individuals on DoD property, installations, and facilities are required to wear cloth face coverings.

Additionally, if members are utilizing our new remote enrollment option, then they must encrypt emails with their scanned documents in order for our team to accept them (most of these documents have PII, so this is to protect their information).

All Coronavirus related guidance is posted here: https://mypers.af.mil/app/answers/detail/a_id/46624 Please work with your chain of command to determine assistance measures and exceptions to policy guidance to ease the burden of the stop movement.

FAC: Fitness Assessments are postponed until Oct. 1.

Please access the RAPIDS Appointment Scheduler, https://rapids-appointments.dmdc.osd.mil, to schedule appointments or obtain any additional information. Alternatively, contact the following sites:

· Pearl Harbor DEERS/RAPIDS office: (808) 471-2364

· Hickam Hanger 2: (808) 449-0846

· Schofield: (808) 655-1272

· Fort Shafter: (808) 438-1600, ext. 3195

· Camp Smith: (808) 477-0160

· Tripler: (808) 433-6754

· USCG Sand Island: (808) 842-2062

The DEERS Office is operating on an Appointment base only. We have Online Appointments that may be made within 30 Days from the day that the individual is trying to secure an Appointment for. The link to schedule online appointments is https://idco.dmdc.osd.mil/idco/#/.

We also have a limited supply of “Same Day Appointments”, which may be made by visiting the Office in the Morning to secure a spot for the Day or You may call the DEERS Office / MPF to be placed on the Same Day Appointment List. Please note that this list is limited and depends on staff availability.

Appointment Hours are from 0800-1530 Monday-Friday except on Federal Holiday’s. Please ensure that you arrive 15 Minutes early to check in for your Appointment. This will ensure that you are seen within your Appointment time and are not still waiting in line to check in.

Due to the recent events of Covid-19, the Department of Defense has minimized DEERS/ID Card services in an effort to limit face to face contact to stop the spread of Covid-19.

If your ID is Expired or will Expire within 30 Days, you may either schedule an Appointment online or call our office for a same Day Appointment Time.

If you are Enrolling or Disenrollment a Family Member, you may also come in for an Appointment or you may send your requests via email.

Hickam has been designated as a Remote Enrollment/Disenrollment Site. Military Sponsors may send all inquiries to 647FSS.FSPS.3@us.af.mil. Please ensure to Encrypt or Protect any and all personal information to include documentation. If you are Teleworking or are unable to send an Encrypted Email, you may elect to use the DoD Safe Web Site at https://safe.apps.mil to Drop off and protect your Documentation there.

We are unable to update ID Cards for Promotions or Name Changes.

There is no restriction for the below listed actions;

Smart card is Blocked (Pin Reset)

Email Address Updates

Scanning Birth Certificates for Newborns

Issuance of DD Form 1172-2 for Command Sponsorships after DEERS has been updated.

If you have any DEERS or ID Card questions that are not listed, please feel free to email 647FSS.FSPS.3@us.af.mil, or call our office at (808) 449-0846 for further assistance.Ed Center: All in-person classes and appointments canceled, including WAPS and CDC testing. Virtual appointments only.

Airman and Family Readiness Center: All in-person classes canceled (Heartlink, newcomers, etc.). Still taking walk-in customers but encourage calling beforehand at (808) 446-6000.

Professional Development Center: FTAC and all other classes canceled. Informed Decision Brief slides-only.

Call the Total Force Service Center 24/7 for personnel questions at 1-800-525-0102.

4. Finance:

Customer Service Ops (Travel Pay, Military Pay, TLA, etc.)

  • The front counter will be closed, but the office will remain open to help customers through phone and email. Please coordinate through these avenues to schedule any emergency finance appointments.
  • Phone: (808) 449-0893 / 0986
    Email: 15cpts.fmf.2@us.af.mil

Cashier Cage: Open Monday and Thursday only, 0900-1100

  • For Paying Agents, please call 449-0892

Currently still in-processing members with briefings; no more than 10 people per session.

  • Mondays, Wednesdays, Fridays at 0900 in the Hangar 2 Lobby

Monday – Thursday

5. Legal

The legal office is suspending its bi-monthly Article 137 Briefing until further notice. For members requiring the briefing for re-enlistment purposes, please have them contact MSgt Marc Ciardiello (marc.ciardiello@us.af.mil) and TSgt Roger Duran (roger.duran.1@us.af.mil) via email and they will work with them on getting the training accomplished.

6. Children Development Centers & CYP Services

· Child and Youth Programs is transitioning back to CYP-1 operations with the following changes in progress:
· Centers will begin re-opening the week of 29 June, 2020.
· Non-essential personnel who had a spot in the program prior to the COVID-19 will be contacted about returning to their respective programs. This will be an ongoing process over several days. Please be patient.
· If parents need care PRIOR to being contacted, they may bring in a Mission essential / critical letter for the time being until their normal spot is restored.
· Fees will be waived for parents who continue to keep their children at home.
· Mission essential / critical personnel who did not have care prior to the COVID-19 response will retain care (if needed) as space / availability allows. This is not a permanent spot and parents are STRONGLY encouraged to make sure that they have signed up for care on the Military Child Care web-site https://militarychildcare.com/ to give themselves the best opportunity for a full-time spot.
· If any parents have any questions that they feel are not being adequately addressed, they can contact CYP Management at the following numbers: 907-322-9658 or 808-375-1657. Also, please note that there will be no more “temporary” mission essential designations accepted.

There is also a link for a CYP Facebook GROUP, with additional information for parents with children. .https://jbphh.greatlifehawaii.com/covid-19-closures/child-youth-programs

7. Commissary

- REMINDER: All patrons (over the age of 2) are required to wear a protective mask.
- No reusable bags.
- 100% ID checks. Valid ID or Agent Card is required for entry.
- No early bird shopping.
- Purchase limits are in place on designated items.

- Pearl Harbor Operating Hours:
Mon-Sun 0900-2100

Hickam Commissary Operating Hours:
Mon-Sun 0900-2000

8. JBPHH Chaplain Services

- Joint Base Pearl Harbor Hickam Command Religious Program

- All services remain live-streamed or pre-recorded, details available at:

- https://www.Facebook.com/JBPHH.CRP

- https://jbchapel.info

- Contact Information:

· Pearl Offices: (808) 473-3971 jbphhchaplains@navy.mil

· Hickam Offices: (808) 449-1754 chapelhickam@gmail.com

- For emergency Chaplain assistance after normal working hours:

· Navy Duty Chaplain (808) 368-3142

· Air Force Chaplain, contact Hickam Command Post at (808) 448-6900

All services live-streamed or pre-recorded, details available at:




The 15th WG SAPR Office is available 24/7.

If a member desires an in-person appointment we are available to support their request.

Please call for additional information:

Office: 448-3192/3193

24/7 Crisis Line: 449-7272

10. JBPHH Visitor Control Center / Pass and ID

· Current operating hours 0600-1800, Mon-Fri

· Effective 10 August, the Trusted Traveler will be suspended. Passes for visitors without an authorized ID can be obtained at Pass & ID, 0600-1800, Mon-Fri

Due to the current COVID-19 situation, the increase in HPCON and ISIC direction, Personnel Support Detachment (PSD) Pearl Harbor (PH) has made changes to operations. PSD staff members will not be in the office during this time but are continuing to work through teleworking. Please ensure service members are working through their Command Pay/Personnel Administrators (CPPA) to address the pay/personnel issues.

DEERS technicians (under NAVY control) were directed by NAVADMIN 100/20 to wear face coverings/masks and that they are only to service customers who are wearing face coverings as 6 feet distancing cannot be maintained when issuing ID cards.

- Please access the RAPIDS Appointment Scheduler, https://rapids-appointments.dmdc.osd.mil, to schedule appointments or obtain any additional information. Alternatively, contact the following sites:

* Hickam Hanger 2: (808) 449-0846

* Schofield: (808) 655-1272

* Fort Shafter: (808) 438-1600, ext. 3195

* Camp Smith: (808) 477-0160

* Tripler: (808) 433-6754

* USCG Sand Island: (808) 842-2062

Please access the RAPIDS Appointment Scheduler, https://rapids-appointments.dmdc.osd.mil, to schedule appointments or to obtain any additional information about a site."

11. JBPHH Gate Operations

Kuntz Gate: Open 0500-1800, Mon-Fri. Open on Saturdays and Sundays (0600-0900) in order to alleviate large amounts of commercial vehicles entering Nimitz and O’Malley Gates. POVs will be authorized to process inbound through Kuntz Gate during that window; outbound will remain closed on weekends

· Luapele Gate will remain open Monday-Friday, 0500- 1700

· Makalapa Gate: Open 0500-2000, Mon-Fri. Closed on Weekends

· West Loch Back Gate will remain open Monday-Friday, 0600-1600

· Whitmore Gate (AVG) (Back gate for Wahiawa Annex): Closed. Please use Saipan Gate

12. 647th LRS

Traffic Management Office (TMO) is available but minimally manned. All shipment needs are by appointment only by calling 808-448-3876 or 647lrs.frt@us.af.mil. Ground Transportation services are for mission-essential services. For more information, please call the Dispatch Office at 808-449-1742.

13. AAFES Services

60+ and disabled hours are no longer in effect.
- REMINDER: All patrons (over the age of 2) are required to wear a protective mask.
- Curbside pickup is available—order from www.shopmyexchange.com and be sure to indicate curbside pickup for your items. There are four reserved parking spaces with a sign for this service. Please call the number on the sign when you arrive.
- No reusable bags.
- Purchase limits are in place on designated items.
- Most Food Court concessions have reopened with limited capacity/seating.
- Military Clothing will be closed on weekends.
- Modified hours are: 1000-1800 Mon (no change) / 1000-1700 Tue-Fri
- Most AAFES retail, to include barbershops, dry cleaning and tailoring have reopened.

No reusable bags.

- NEX Mall: 60+ and disabled hours are no longer in effect.
- NEX Mall’s hours are 0900-2000 (Mon-Sat) and 0900-1900 (Sunday).
- NEX Mall food court has reopened with limited seating/social distancing measures.
- Modified Operating hours:
- Home Gallery: 1200-1700, daily
- Major Appliance Center: 0900-1800, daily
- Outdoor Living: 0900-1800, daily
- Optical Shop: 1000-1700, Tue/Thu/Sat
- Wireless Advocates (NEX Mall): 0900-1700, daily
- Spectrum (NEX Mall): 0900-1800 Mon-Sat; 0900-1700 Sun
- Fleet Store: 0700-1900 Mon-Fri (closed Sat/Sun)
- Ford Island, Pearl City, Wahiawa Mini-Marts: 0700-1900
- Makalapa Mini-Mart: 0630-1500 Mon-Fri (closed Sat/Sun)
- All patrons (over the age of 2) are required to wear a protective mask.
- Purchase limits are in place on designated items.
- Dry cleaning and tailoring shops have reopened.
- NEX Barbershops have reopened to active duty only.

14. MWR

· All MWR Functions that are currently operating will remain open

· Organized sports will operate under MWR mitigations

The following operations are open with limited/modified service. See https://jbphh.greatlifehawaii.com/covid-19-updates for continued updates to service.

All beaches have opened. Social distancing must be observed in compliance with state guidelines.

Barbers Point Beach cottages returned to operations, effective 8 June. Service is limited to authorized patrons residing on Oahu that are not currently subject to quarantine according to base or state regulations. Cabin capacity and social distancing conditions will be enforced.

Mamala Bay Golf Course: Open Wed-Sun (closed Mon-Tues), 0630-1800 (449-2304)
Navy-Marine Golf Course: 7 days a week, 0630-1800 (471-0142)
Ke’alohi Par 3 Golf Course: 7 days a week, 0630-1800 (448-2318)
Barbers Point Golf Course: Open Fri-Tues (Closed Wed-Thur) 0630-1800 (682-2098).
· Reservations recommended. Stand-by now ok, as available.
· Open to Authorized Patrons (Active Duty, Retirees, DoD civ) with valid DoD ID only.

ARTS & CRAFTS CENTER: (448-9907)
Office: Tues-Sat 0900-1700
Gallery: Tues-Fri 0900-1700
Sales Store: Tues-Thur 1000-1800, Fri-Sat 0900-1700
Wood Shop: Tues-Thur 1300-2000, Sat-Sun 1000-1700
Ceramics/Pottery and Frame Shop: Tue-Sat 0900-1700
Engraving Shop: Tues-Fri 0900-1700
Classes: Registration now open for sessions beginning in July https://jbphh.greatlifehawaii.com/recreation/arts-crafts-

HICKAM LIBRARIES: Open Mon, Wed, Fri and Sat: 1000-1700; Tues and Thurs: 1100-1900 · Check-out of books, audio books, DVDs, games and Library computer use (no personal computers). Some restrictions apply. · Face masks required with social distancing.

· Classes: Registration now open for sessions beginning in July https://jbphh.greatlifehawaii.com/recreation/makai-recreation-center

Hickam Auto Skills Center: Tues-Fri 0700-1600, Sat 0900-1600. (449-2554)
Moanalua Auto Skills Center: Reopened, effective 4 June. Mon, Thurs & Fri 1200-1900, Sat-Sun 0900-1600. (471-9072)
• Limited services, please check jbphh.greatlifehawaii.com for full details/restrictions
• Safety Inspection by appointment only
• DIY stalls/lifts limited to basic maintenance only. i.e. Oil/Brake/Filter changes.
• Recommend customers bring own tools as tool checkout will be extremely limited/restricted.

Hickam Car Wash: Open daily, 0800-1800
Moanalua Car Wash: Open daily except Tues, 0700-1900

La Familia
Take out Only
Tuesday - Sunday : 11:00 am – 8:00 pm
Monday: Closed
Face covering required

Lanai at Mamala Bay
(Sit down dining resumed 5 June)
Sunday - Friday: 11:00 a.m. - 7:00 p.m.
Saturday: 12:00 p.m. - 7:00 p.m.
Reservations - Strongly Recommended.
Restaurant: 422-3002
Central Reservations: 424-458-3121
Face covering required except when seated

Mangiamo by 604 Navy Marine Golf Course:
(Sit down dining beginning 10 June)
Monday - Thursday: 3:00 pm to 9:00 pm
Friday and Saturday: 3:00 pm to 10:00 pm
Sunday: 3:00 pm to 9:00 pm
Face covering required except when seated

Pier-side Bowling Center: Operations resume June 19

• Pizza Hut / Taco Bell at Club Pearl
o Take out only
Restaurant 604:
(Sit down dining beginning 10 June)
Monday - Thursday: 11:00 am to 9:00 pm
Friday and Saturday: 10:00 am to 11:00 pm
Sunday: 10:00 am to 9:00 pm
Face covering required except when seated

Planet Smoothie (Hickam Fitness Center)
(Opens 15 June)
Take-out Only
Mon-Fri 0700-1800 Sat 0800-1600 Sun/Hol Closed

Wright Brothers
Take out Only
Monday - Friday: 06:30 am – 09:00 am / 10:30 am – 1:30 pm
Saturday: 07:00 am – 09:00 am / 10:30 am – 1:30 pm
Sunday: 07:00 am – 12:00 pm
Face covering required

Hickam & JBHH Fitness Centers: Mon-Fri 0500-1900; Sat-Sun 0700- 1700
• Closed for deep cleaning Mon-Fri 0900-1000, 1400-1500; Sat/Sun 1100-1200.
Wahiawa Fitness Center: Mon-Fri 0500-1900, Sat-Sun 1200-1700
Pier side Gym, Family Fitness, and unmanned facilities remain closed.

• Limited access and capacity: Open to Active Duty Only; swap out patrons every hour
• No towel service, sports equip or accessory check out
• No Locker room / Shower access (toilets only)
• Bring your own towel and be dressed for workout
• Masks required for all patrons except when utilizing cardio equipment
• Basketball and Racquetball courts closed
• Limited Free Weights, reduced number of cardio pieces open to allow social distance.
• No Group Exercise, Personal Training or Massage services, saunas remain closed
• No command PT/FEP sessions

Mamala Bay Golf Course: Starting 10 JUN, open Wed-Sun (closed Mon-Tues), 0630-1800
Navy-Marine Golf Course: 7 days a week, 0630-1800 (471-0142)
Ke’alohi Par 3 Golf Course: 7 days a week, 0630-1800 (448-2318)
Barbers Point Golf Course: Will open 12-14 JUN for limited schedule. 19 JUN moves to 5-days: Fri-Tues (Closed Wed-Thur) 0630-1800 (682-2098).
• Reservations recommended. Stand-by now ok, as available.
• Open to Authorized Patrons (Active Duty, Retirees, DoD civ) with valid DoD ID only. NO GUESTS.
• Facemasks required inside all buildings. Social distancing for all areas. No loitering.
• Bring own supplies: water, clubs, pull carts, etc.
• Single-rider carts only (Except for household family members).
• Driving range and practice areas now open to Authorized Patrons with valid DoD ID.
• Dining services are for take-out only.

• Harbor movements for recreational craft are permitted.
• Hickam Harbor and Rainbow Bay Marina boat ramps are open.

OUTDOOR EQUIPMENT RENTAL: Mon-Fri except Wed, 1000-1600, Sat 0800-1400.

Scott Pool: Lap Swim Only Mon-Fri 0500-0700, 1100-1300, 1400-1700; Sat-Sun 1000-1700
Training Pool: Lap Swim Only Mon-Fri 0500-0700, 1100-1300

• Active Duty only for lap swim. Swimmers must bring their own towels. Cleanings between sessions.

• Fishing is once again permitted at approved locations.

• Open for singles open play only. No lessons or tournaments until further notice.

- Closed for in-person customers. For assistance by phone for Housing Referrals services, arrival/departure Temporary Lodging Allowance (TLA) counseling, please call 808-448-0856 (MHO) or 808-474-1820/1821 (HSC) between 0700-1600, Mon-Fri.


- Normal hours of operations at Unaccompanied Housing/Navy Gateway Inn and Suites.
- REMINDER: All Navy Lodge patrons (over the age of 2) are required to wear a protective mask.
- No Space-A reservations at NGIS.

- Silver Dolphin Bistro has reopened, for take-out only.
- Hale Aina Dining Facility is take-out only.

15. Veterinary Treatment Facilities

Routine and emergency care continue for government owned animals (GOAs) and military working dogs (MWDs).

Hickam Veterinary Treatment facilities have reopened for care for privately owned animals but with limited availability. Call 808-449-6481 for more information. Routine and emergency care continue for government owned animals (GOAs) and military working dogs (MWDs)

16. Military Family & Support Center

- MFSC business hours are 0730-1600, Mon-Fri. Closed to walk-ins; Appointments required. To schedule an individual appointment or find out about available virtual and upcoming in-person training, customers can call 474-1999

- Limited in-person clinical services by appointment

- The TAP class for the week of 3 August is still scheduled to occur for 10 in-person participants. All others via virtual platform

- Beginning 10 August in-person TAP classes are suspended. JBPHH web based TAP classes are available as well as JKO on-line Transition Assistance class. CAPSTONE and other TAP requirements are being provided via phone and in-person appointments with MFSC TAP personnel

- MFSC reception area remains closed to walk-ins
- MFSC computer resource labs are closed.
- In home New Parent Support Home Visitation services are suspended. Services will be provided telephonically.

- Classes and on-site Command GMTs are available through virtual platforms. Some in-person classes will resume in July/August utilizing social distancing and CDC guidelines. Check out Greatlifehawaii/support/MFSC to see a list of available web classes

- Loan Closet is accepting appointments for loaner kits check out and check in Mondays and Thursdays from 0800 to 1100. No walk-ins accepted. Call 474-1999 to schedule an appointment.

- - To make a Family Advocacy report please call 474-1999 during duty hours or 590-7719 after hours.
- To make a SAPR report call the 24/7 SAPR Crisis Hotline Number at 722-6192, or the Safe Helpline at 877-995-5247, or the SARC at 221-0663.
- Visit Facebook for JBPHH MFSC updates and information:
- Visit Facebook for JBPHH MFSC updates and information: https://www.facebook.com/JBPHH.MFSC/

17. Housing

Hickam Housing: Services will be conducted virtually while operating normal hours. In accordance with recommendations from the CDC and local health authorities, all public community spaces ( including all playgrounds, dog parks, skate parks, and splash pad) will be closed until further notice.

Housing Service Center (HSC)/Navy Aloha Center

Military Housing Office (MHO)

All Navy Lodge patrons (over the age of 2) are required to wear a protective mask.

Family Housing office for Navy/Hickam and Unaccompanied Housing has moved to a more virtual platform to improve social distancing for staff and customers, effective Tues, 24 Mar. Office doors are closed and signs have been posted providing contact phone number/email to provide further assistance for walk-up customers.

No Space-A reservations at NGIS.

There will be no change to hours of operation. Housing customers who have scheduled appointments will be contacted and informed their appointment will be completed as a phone appointment. We will verify their contact number for their Phone Appointment and email to forward In-Briefing/TLA/Referral/Housing information to be briefed during their appointment. Continued social distancing and frequent surface cleaning will continue to be in place for staff.


- ASYMCA Food Pantry open 0800-1500 Monday –Friday for walk-ins

- ASYMCA Parent Participation Preschool and Early Learning Readiness are open utilizing Center for Disease Control and Prevention virus mitigation guidelines. Currently accepting registrations. Please contact the branch director at 473-3398 with questions or visit the website at www.asymcahi.org

- ASYMCA Elementary Summer Learning Loss Adventures in small groups begin 22 June utilizing Center for Disease Control and Prevention virus mitigation guidelines. Please contact the branch director at 473-3398 or visit the website at www.asymcahi.org for more information

- ASYMCA `Ohana Food Drop Monday, 24 June 1300-1500. Please contact the branch director at 473-3398 or visit the website at www.asymcahi.org for more information

- ASYMCA Parents’ Night Out Friday, 10 July 1700-2100. Please contact the branch director at 473-3398 or visit the website at www.asymcahi.org for more information

- ASYMCA Kids in the Kitchen Friday, 24 July 1200-1300. Please contact the branch director at 473-3398 for more information

19. Vehicle Registration and Licensing for Military Personnel

For current information on the City and County of Honolulu’s plan to support vehicle and license renewals, please visit the Joint Base webpage for details: https://www.cnic.navy.mil/regions/cnrh/installations/jb_pearl_harbor_hickam/om/city---county-of-honolulu-pearl-harbor-satellite-vehicle-registr.html

-20. Resources

DOD COVID Spotlight: https://www.defense.gov/Explore/Spotlight/Coronavirus/

DOD Travel Restrictions Memorandum: https://media.defense.gov/2020/Mar/11/2002263242/-1/-1/1/TRAVEL-RESTRICTIONS-FOR-DOD-COMPONENTS-IN-RESPONSE-TO-CORONAVIRUS-DISEASE-2019.PDF

DOD Travel Restrictions Frequently Asked Questions: https://media.defense.gov/2020/Mar/13/2002264270/-1/-1/1/FAQ-TRAVEL-RESTRICTIONS.PDF

PACAF COVID-19 Website: https://www.pacaf.af.mil/News/Coronavirus-Disease-2019-COVID-19/

CDC Facebook: https://www.facebook.com/CDC/

Department of Defense Facebook: https://www.facebook.com/DeptofDefense/

U.S. Indo-Pacific Command Facebook: https://www.facebook.com/indopacom/

U.S. Air Force Facebook: https://www.facebook.com/USairforce/

Joint Base Pearl Harbor-Hickam Facebook: https://www.facebook.com/JBPHH/

Tripler Army Medical Center Facebook: https://www.facebook.com/TriplerArmyMedicalCenter/

15th Wing Facebook: https://www.facebook.com/15thWing/

Nurse Advice Line: 1-800-874-2273

As the situation evolves regarding the spread of COVID-19, JBPHH is working daily to assess and implement measures to protect our service members, civilians, and their families.




NHCH is seeing patients for primary and specialty care services via face-to-face appointments or virtual health resources. Please note that face coverings are to be worn when inside the clinic and only one visitor is permitted per patient being seen (to include pharmacy/lab/radiology). Patients are asked to utilize the drive up pharmacy for all pharmacy needs unless they are already inside the clinic for an appointment. Please note, the BHC Makalapa Drive Up Pharmacy has relocated to the ambulance bay (first left when driving to the clinic). For more information on the new wait-in-car option and other services please follow the NHCH Facebook Page. As always, appointments are made through the Appointment Line (1-888-683-2778) or via TRICARE Online


For more information regarding food delivery on base, please refer here:


AMC commander announcers her command priorities

AMC commander announcers her command priorities

COMPACAF Virtual All-Call Featuring General Kenneth Wilsbach

COMPACAF Virtual All-Call Featuring General Kenneth Wilsbach

Extra Resources

COVID-19 Articles